Inn Policies
General Policies
Reservation & Payment
Reservations are guaranteed with a valid credit card s Club. We do not accept checks.
By making a reservation, you have agreed to all of our policies, including agreeing that any and all damage to our property that occurs during your stay, including replacement or repair cost to damaged furnishings or fixtures, stained sheets, towels, bedding, rugs, etc, tubs or showers overfilled causing water damage, will be charged to the card of the registered guest responsible for that room.
We reserve the right to determine to what extent the items can be repaired, dry cleaned, or if they need to be replaced. This is not negotiable. Also, a replacement fee will be charged for any items missing from a guest room upon the date of check out, including fixtures, towels, bedding, dishes, and decorative items
Group Reservation
Booking more than one suite constitutes a group. All groups may be subject to a sliding scale surcharge from 1 to 10% of the total booking cost. Groups will be charged ½ the stay upfront as a deposit and is subject to a 30-day cancellation policy (see below). Group Cancellation Policy exists for groups or individuals reserving two or more rooms for any given date. This policy extends the cancellation notification period from 15 days to 30 days.
Cancellation Policy
We are a small, privately owned business and, due to our small size, cancellations impact us significantly. A last-minute cancellation gives us little chance of filling your room, and we have been turning away other bookings in honor of your reservation. For this reason, we uphold a strict policy.
Reservations must be canceled 2 days prior to arrival. 30 days for guests renting 2 or more suites (see Groups). After that, no refund is possible regardless of the reason. If we can fill your entire vacancy, you will receive a refund. You are responsible for any days of your reservation we are unable to fill. We do our best to fill the rooms in your stead, but must hold to our minimum night policy where applicable, even when trying to fill your vacancy.
Early Departures
If you leave before the date scheduled for departure or if you do not show for your reservation, you will be charged for the full amount of your reservation. No refunds. Reducing the number of days of a stay in considered the same as a cancellation and you will be subject to the same policy as stated above. The minimum stay requirement will still apply.
Gift Certificates
Gift certificates are valid for one year from date of issue. Gift Certificates must be mentioned when you make your reservation.
Non-Refundable or Cancelable Holidays
Major Holidays, including Valentine’s weekend, and some major festivals, are not cancelable at any time after the reservation is made. You will be charged in full for canceling these holidays and festivals:
- Wild & Scenic Film Festival
- Valentine’s Weekend
- Memorial Weekend
- Fourth of July Weekend
- Fathers Day Soap Derby Weekend
- Mardi Gras
- President’s Day Weekend
- Labor Day Weekend
- Thanksgiving Weekend
- Christmas Week
- New Year’s Eve
Weather Cancellation Policy
You may cancel due to dangerous driving weather the day before or the day you are due to arrive. We do not accept the weather as a cancellation excuse anytime prior. We do check current weather conditions. If you must cancel your reservations due to weather conditions, you have the choice of rebooking at that time or taking your deposit as a gift certificate, good for 6 months from the date issued, which becomes non-refundable and non-transferable.
Reserving the Right to Terminate Your Stay
Your reservation is not a renter’s agreement ~ you may be asked to leave the property or be removed from the property due to any sort of behavior that we deem unacceptable.
Weddings
Wedding packages for 2-4 people require the package to be paid for at the time the reservation is made. Wedding packages that include 6 or more guests require a deposit of $150, which is non-refundable and non-transferable. Room reservations for wedding packages must be cancelled 30 days prior to the arrival date for a refund less $30 booking fee. If cancellation is made less than 30 days before your reservation date you will be held responsible for the full payment for the full amount of the stay unless your reservation(s) can be filled.
Unregistered Guests or Visitors
The Gold Creek Inn does not allow unregistered guests in guest rooms. Our first priority is the privacy and quiet space of the registered guests staying with us, and unannounced visitors can be disruptive. Please inquire with the innkeeper about having your friends visit in our parlor or decks. Visitors are not allowed in guest rooms. Please register with the innkeeper for all the guests who are visiting.
No-Smoking Policy
A $150 fee will be charged to the registered guest of any room that smells of smoke or incense. Strictly enforced.
Candles
Candles and incense are not allowed inside any of our properties. Please use the provided battery-operated candles and electric fireplaces for your safe ambiance.
Rates & Taxes
Rates are based on two-person/one-bed occupancy and do not include tax.
Check In
Check-in starts at 3 pm. If you plan to arrive after 6pm, please contact us for check-in instructions.
Check Out
Check-out is at 11am. For the courtesy of our cleaning staff and the next guests arriving, please be prompt. $50 charge per hour for delayed checkouts.
Damages
A replacement fee will be charged for any items missing from a guest room upon the date of check out, including fixtures, towels, bedding, and decorative items. By making a reservation, you have agreed to all of our policies, including agreeing that any and all damage to our property that occurs during your stay, including replacement or repair cost to damaged furnishings or fixtures, stain sheets, towels, bedding, rugs, etc, tubs or showers overfilled causing water damage, will be charged to the card of the registered guest responsible for that room. We reserve the right to determine to what extent the items can be repaired, dry cleaned or if they need to be replaced. This is not negotiable.
Extra fees will be charged for:
- Moved furniture- PLEASE put all indoor and outdoor furniture back where you found it.
- If excessive cleaning is required, as we deem necessary.
- No parties are allowed on any of our properties – a party consist of more than the maximum occupancy for the room being rented and will warrant extra use/cleaning fees starting at $100
- Items Left Behind. We only return items left behind if they are requested. This protects the privacy of our guests. Please email or call as soon as you know you are missing something. With a large number of items left by our guests and the rising mailing costs, you must pay the postage with a credit card number when you call. We ask that you be patient in receiving your item back. It can take up to three weeks before we are able to send your missing items to you. Thank you for your understanding.